Delivery & Pickup Policy

BookMyCostume is committed to deliver your order with good quality packaging within given time frame on a best-effort basis. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through India's top courier agencies such as FedexBlue DartDHLAramexDelhivery and other reputed courier agencies only with express delivery. Delivery avaiability can be checked by entering address pin code on the product page. In a rare scenario where the pin code is non serviceable, we apologize as we will not be able to deliver your costume order. Some pincodes are also non COD;

How is the delivery charge calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Orders are normally dispatched the same day if it is placed in the morning. We mostl try to dispatch buy orders as early as possible or as per the rental delivery date specified by you at the time of placing the order. Most orders are delivered within 2 to 6 working days. For rental costumes orders, please mention the date when the costume will be used, we will ensure that the fancy dress costume reaches you one day prior to the function date and the return pickup is scheduled one day after the function date. Delivery and Pickup of all orders will be duly done to the address as mentioned by you at the time of placing the order.

Please note that the delivery & pickup of all orders is done on a best-effort-basis. If for some reason, the costume doesn't reach you on time due to unforeseen delay at the delivery partner's end, BookMyCostume will not be responsible for any direct or indirect loss arising due to non receipt of the costume by the expected delivery time. 

What happens if the costume is not available for pickup when the courier staff arrives?

We love our costumes back and request you to keep the costume packet ready on the day the pickup is scheduled. If the courier staff has to return without the costume on the scheduled pickup date, we won't be able to reschedule the pickup and it will be considered that the costume is unavailable for return and will be kept by the user. In such a case, the security deposit will not be refunded.

What if I the product is received in damaged condition?

Although we rarely face such issues due to tamper proof packaging, still if you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 11 9999490730 or email us at contact@bookmycostume.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

 

 

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